Monday

March 9, 2020

Dear Customer,

At Roche, in alignment with the government’s measure to manage and contain the spread of the COVID-19 virus, we have ceased our customer facing teams’ visit to hospitals, clinics and healthcare institutions. It is our utmost priority to ensure the safety and well-being of our team members, and our customers.

Our customer facing teams however, will continue their routine activities through different approaches. Roche as your close partner in our healthcare ecosystem, are putting in place proactive measures to support you to continuously, delivering uncompromised quality care and managing patients’ well-being.

If you have questions, or need information related to our products and programs, please do not hesitate to contact your respective Roche representatives or any of our team members. They are contactable via their mobile phones, text or email. They are also available by appointment and can reach out to you to arrange the most suitable mode of communication.

We also look forward to your feedback and suggestions on how we can better support your work during this challenging situation in Malaysia. We thank you in advance for your kind understanding.

Yours sincerely