COVID-19 and our commitment to our doctors

HCP Letter


March 9, 2020


Dear Doctor / Healthcare Professional,


At Roche, in alignment with the government’s measure to manage and contain the spread of the COVID-19 virus, we have ceased our customer facing teams' visit to hospitals, clinics and healthcare institutions. It is our utmost priority to ensure the safety and well-being of our team members, and our customers.


Our customer facing teams however, will continue their routine activities through different approaches. Roche as your close partner in our healthcare ecosystem, are putting in place proactive measures to support you to continuously, delivering uncompromised quality care and managing patients’ well-being.


If you have questions, or need information related to our products and programs, please do not hesitate to contact your respective Roche representatives or any of our team members. They are contactable via their mobile phones, text or email. They are also available by appointment and can reach out to you to arrange the most suitable mode of communication.


We also look forward to your feedback and suggestions on how we can better support your work during this challenging situation in Malaysia. We thank you in advance for your kind understanding.


Yours sincerely

Lance Duan

General Manager

Roche (Malaysia) Sdn. Bhd.



Roche (Malaysia) Sdn Bhd

Co. Reg. 11792-H

Level 21, The Pinnacle

Persiaran Lagoon, Bandar Sunway

47500 Subang Jaya, Selangor


Tel : 603-7628 5600

Fax : 603-7628 5605

[email protected]