Meet our GM

Martin Kikstein

Heng Chai Yin photo

Meet our GM, Martin Kikstein, Roche Services & Solutions APAC

Martin Kikstein, has been with Roche since 2011 and took on the role as General Manager of Roche Services & Solutions APAC in 2016. Martin who hails from Germany is a passionate advocate of Diversity and Inclusion and firmly believes in creating an open and collaborative environment where every individual feels valued and respected to enable them to develop to their full potential. Martin is instrumental for growing the RSS APAC operations from inception in 2016 to support Roche affiliates in 17 countries across the Asia Pacific region covering the full spectrum of Finance, Procurement, PSS (People Services & Solutions) and IT services. Prior to  joining Roche, he served IBM for 13 years, first in Finance and then in Global Procurement. Martin holds a Master's Degree in Business Administration from the University of Warwick with a Bachelor's Degree in Economics. A people person, Martin enjoys being part of the global and diverse Roche community. 

We asked Martin what he thinks about the following topics:


Why is Diversity & Inclusion Important?

The D&I value is at the root of our business and this helps us create and maintain an inclusive culture. Bringing people from different backgrounds, ethnicities, cultures, genders and ideas, has given Roche the unique advantage of having a multi-lensed view and experience to foster innovation. Hence, getting the whole team behind inclusion to help them feel like they are part of a bigger family is very important to me. 


What inspires you about Roche?

Joining Roche was a great career move for me; it makes such a difference to wake up in the morning knowing you work for a company that helps to improve and save patient’s lives – our purpose of doing now what patients need next and our passion motivates and inspires me each day!


How Do You Drive Innovation?

I encourage my teams to apply a customer centric lens in everything they do and at the same time embrace an agile mindset when collaborating and co-creating service and solutions for our Roche affiliates and partners.


The Courage to fail: 

It is important to allow our teams to try something new, and yes, possibly fail, which gives the team an opportunity to learn and improve themselves and at the same time increase the group’s knowledge. Innovation is born that way. 


How Do You Cope With Stress and unwind?

In my time outside the office, I enjoy the company of friends, doing cardio training in the gym and following VfB Stuttgart, the soccer club I support. I also treasure the time I get to spend with my mother and my four siblings, two nephews and two nieces when I visit Germany.


Access to Healthcare:

The transformation that is happening in Roche is helping us as an organisation to be more accessible and to better serve more patients. In addition to helping patients receive the right treatment at the right time, our new engagement in gene therapy is also bringing much needed hope to people with rare diseases. RSS APAC, which is part of Roche Services & Solutions network, is poised to play a critical role in supporting this transformation.


Malaysia: Your experience:

When I first arrived in Kuala Lumpur, and began building the organisation, it felt almost like working in a small family outfit. However, within a short span of time, the family grew bigger and bigger with over 750 global and diverse teams. Having lived in Malaysia for the last 4.5 years, my appreciation for diversity and Inclusion has deepened further. I see similar traits of bringing people from different backgrounds, ethnicities, culture and ideas, which has given Malaysia the unique advantage to succeed and grow. This has also led to greater collaboration and empathy resulting in a resilient culture, which I see in my APAC team every day.